Privacy Policy

Last updated: September 2026

 

At PRODUCTOS Y MERCADEO E.I.R.L., operating under the trade name PROMER (hereinafter, “PROMER”), we respect the privacy of users, customers, suppliers, and other individuals who interact with us through the drogueriapromer.com website.

This Privacy Policy is intended to clearly and transparently explain how we collect, use, store, and protect personal data provided through our website, in accordance with Peruvian Law No. 29733 – Personal Data Protection Law, its Regulations approved by Supreme Decree No. 016-2024-JUS, and other applicable regulations of the Republic of Peru.

1. DATA CONTROLLER


The entity responsible for processing personal data collected through this website is:

Legal Name: PRODUCTOS Y MERCADEO E.I.R.L.
Trade Name: PROMER
Tax ID (RUC): 20523929691
Website: drogueriapromer.com
Customer Service Email: atencion.cliente@drogueriapromer.com

2. PERSONAL DATA WE MAY COLLECT


PROMER may collect personal data voluntarily provided by users through forms available on the website or through the contact channels indicated therein.

Depending on the form or service used, this information may include:

  • First and last name.
  • Email address.
  • Telephone number, where applicable.
  • Company or institution represented by the user, where applicable.
  • Information voluntarily included by the user in inquiries, requests, or communications.
  • Information necessary to respond to commercial or technical requests or inquiries concerning our products and services.

The website may also collect certain technical information related to browsing, such as IP address, browser type, device used, and other technical information generated while using the website, when necessary for its operation, security, or analysis..

3. PURPOSES OF DATA PROCESSING


Personal data provided may be processed for the following purposes:

  • To respond to inquiries, requests, or communications submitted through the website.
  • To provide information about our products and services.
  • To manage requests from customers, suppliers, and potential business partners.
  • To follow up on commercial or institutional communications requested by the user.
  • To manage services provided by PROMER.
  • To maintain communications with customers and suppliers when necessary for the business relationship.
  • To manage, assess, and follow up on reports submitted through the Pharmacovigilance form and to comply with any applicable obligations before the competent health authorities.
  • To improve the operation, security, and browsing experience of the website.
  • To comply with legal and regulatory obligations or requirements from competent authorities.

PROMER will not process personal data for purposes incompatible with those for which it was originally collected unless there is a legal basis for doing so or the corresponding consent has been obtained.

4. CONSENT


Whenever the processing of personal data requires consent, such consent will be obtained in advance and will be free, express, unequivocal, and informed, in accordance with applicable Peruvian legislation.

Users may choose not to provide certain personal data. However, when such information is necessary to process a request, failure to provide it may prevent PROMER from properly handling the request.

5. SENSITIVE PERSONAL DATA AND PHARMACOVIGILANCE


The general contact forms available on this website are not intended to collect sensitive personal data or health-related information. Therefore, users are advised not to include medical diagnoses, medical records, prescriptions, test results, or other sensitive information in such forms.

However, PROMER provides a specific Pharmacovigilance form for reporting suspected adverse reactions and other events related to the use of medicinal products.

Through this form, PROMER may collect personal data and health-related information necessary to receive, manage, and assess the report, as well as to comply with applicable pharmacovigilance obligations under relevant health regulations.

Data submitted through the Pharmacovigilance form will be used exclusively for purposes related to the management and follow-up of the report and, where applicable, for its communication to the competent health authorities.

Where the processing of such data requires the data subject’s consent, PROMER will obtain such consent through the appropriate mechanisms, in accordance with Peruvian personal data protection legislation..

.

6. DATA RETENTION


Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected and for as long as required to comply with applicable legal, contractual, or regulatory obligations.

Once personal data is no longer necessary for these purposes, it will be deleted, anonymized, or otherwise processed in accordance with applicable legislation.

.

7. INFORMATION SECURITY


PROMER implements reasonable technical, organizational, and legal measures designed to protect personal data against loss, unauthorized access, alteration, disclosure, misuse, or destruction.

However, no system for transmitting or storing information over the Internet can guarantee absolute security. PROMER therefore maintains and reviews protection measures considered reasonably appropriate according to the nature of the information being processed..

8. DATA TRANSFERS AND DATA PROCESSORS


PROMER may use technology service providers necessary for the operation of its website, email services, web hosting, security, maintenance, and other related services.

Where such providers have access to personal data on behalf of PROMER, their processing must be limited to the functions necessary to provide the corresponding services and must comply with applicable personal data protection regulations.

PROMER does not sell or commercialize users’ personal data.

Where personal data is transferred to third parties or transferred internationally, PROMER will adopt the measures required under applicable Peruvian legislation.
.

9. COOKIES AND SIMILAR TECHNOLOGIES


The website may use cookies and similar technologies necessary for its proper operation, security, and display.

If additional cookies are used for purposes such as analytics, measurement, advertising, or third-party services, users will be informed and their consent will be requested where required under applicable legislation.

10. RIGHTS OF PERSONAL DATA HOLDERS


Personal data holders may exercise the rights recognized under Peruvian personal data protection legislation, including, where applicable:

  • Access: to obtain information about the personal data being processed.
  • Rectification: to request the correction or updating of inaccurate or incomplete personal data.
  • Cancellation or deletion: to request the deletion of personal data where legally applicable.
  • Objection: to object to the processing of personal data in the circumstances established by law.

Data holders may also exercise any other rights recognized under applicable legislation.

Requests concerning personal data may be submitted to:

Email: atencion.cliente@drogueriapromer.com

The request must contain sufficient information to identify the data holder and clearly indicate the right they wish to exercise.

PROMER will respond to such requests within the time limits established by applicable Peruvian legislation.

11. MINORS


The commercial products and services offered by PROMER through this website are not specifically intended for minors.

PROMER does not knowingly seek to collect personal data from minors through its general contact forms. If PROMER becomes aware that a minor’s personal data has been provided without the legally required authorization, appropriate measures will be taken in accordance with applicable legislation.

12. THIRD-PARTY LINKS AND SERVICES


The website may contain links to websites, platforms, or services operated by third parties.

PROMER does not control the privacy policies or personal data processing practices of such third parties. Users are therefore encouraged to review the respective privacy policies before providing personal information to them.

13. CHANGES TO THIS PRIVACY POLICY


PROMER may modify or update this Privacy Policy when necessary due to regulatory changes, modifications to the services offered, the introduction of new website features, or changes in its data processing practices.

The current version will remain available on this website and will indicate the date of its latest update.

14. CONTAC


For questions regarding this Privacy Policy or the processing of personal data through the website, please contact:

PRODUCTOS Y MERCADEO E.I.R.L. – PROMER
Customer Service
Email: atencion.cliente@drogueriapromer.com
Website: drogueriapromer.com